We are Singapore's 1st loan marketplace (despite a number of brokers claiming to be marketplaces) and we are designed to allow borrowers to connect to lenders directly without a human intermediary. (Do consider reading the FAQ titled, "How are you different from other comparison sites or from using a broker?" for more and the advantage of using our marketplace.)
To achieve that, we work with a lender only on a company level, despite many RMs from various lenders reaching out - as they are not authorized by their company to legally enter into partnerships, it will be hard for us to enforce on the individuals on how we expect them to respect your confidentiality, privacy as well as other legal and service quality matters. This is unlike brokers who usually circulate your enquiry to Relationship Managers they are acquainted with, which a bank can easily have hundreds of and comes & go.
For example, prior to the Estate Agent Act and the need for an Estate Agent to be licensed, an estate agent could have their personal assistants or even spouses not trained in real estate matters advising a home buyer or seller in their absence. These 3rd parties can say anything but in the event of any dispute, it may complicate any possible legal recourse, if it even qualifies as professional advice or just opinion, and where the arms-length stops.
A lender may thus deem it necessary to examine their workflow to see if they can fit with a new partner in a compliant manner. As we are young, some lenders may not wish to go through the legwork to be able to work with a new partner. We believe that will change as more borrowers flock to use us. Meanwhile, should there be any particular lenders you need to approach separately, FindTheLoan.com should still be able to cut down hours of your application time with the rest.
Some lenders chose not to work with us as they do not want to be easily compared. It makes no sense to us because even without a unifying, centralized platform, anyone that wishes to compare rates can still approach them separately. So why make it difficult for the customer?
On the other hand, there are some lenders that we chose not to work with. If their assessment criteria are overly conservative, it may mean our carefully designed forms become twice as long to get you that one extra quote that may not differ from the dozens of others you can already receive. We also avoid working with lenders that are known in the market to have their RMs sharing leads with brokers. If you are a business owner, I'm sure very often you had to wonder why you start to receive calls from brokers just right when you happened to be looking for a loan.
Also, due to advertising guidelines, there are some lenders we work with that we cannot display their logos on the front page. If your credit profile fits the lenders' parameter, you will be able to select them when you reached the Select Financing Partners page.
Lastly, just like you wouldn't want more friends to try to borrow money from you, lending is one of the few industries that may not always want more referrals or new customers. Some lenders' only reason here is mainly to cater to their private banking/enterprise-level customers from their HQ country. Although we have seen several brokers' websites claiming to be their partners, this group of lenders typically do not seek new business here or may not even be legally allowed to, depending on the type of banking and lender licenses they have.
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